Refund Policy

Trippy Wheels is committed to providing the highest quality of service and customer satisfaction. We recognize that there may be circumstances in which a refund may be required. Therefore, this Refund Policy provides guidance and procedures for the purpose of requesting and receiving a refund.

  1. Eligibility for Refund:
  • You will be eligible for a refund if the services you purchased were not delivered or completed to your satisfaction.
  • Requests for a refund must be submitted within a specified period of time.
  • You will not be eligible for a full refund if the services were not completed or delivered to your satisfaction, except as specified in point 3.
  1. Refund Process:
  • In order to receive a refund, a refund request must be submitted in writing via a designated contact form (email, online form/phone).
  • The refund request must specify the purpose for which the refund is requested.
  • The customer support team will review the refund request within a specified period of time, and the refund decision will be communicated to the customer via email or telephone.
  1. Circumstances for Refund:
  • In the event of a service not being available due to unexpected circumstances or technical difficulties, we will provide a full refund.
  • On the other hand, if the customer is not satisfied with the service, they may be eligible for a partial refund based on the remainder of the service.
  • We recommend that customers contact our customer service team to address any issues prior to applying for a refund.
  1. Refund Methods:
  • Reimbursements shall be made on the basis of the same method of payment as was used for the initial purchase.
  • If the original method of payment is no longer applicable, alternative arrangements shall be made after consulting the customer.
  1. Exceptions:
  • Under special circumstances, we may refuse refund applications if we believe that our refund policy is being abused or that there are fraudulent activities going on.
  1. Modifications to the Refund Policy:
  • This Refund Policy is subject to revision at any time by Trippy Wheels. Any revision shall take effect immediately upon publication on our website and customers are invited to review this Policy on a regular basis.

Please do not hesitate to get in touch with our customer support if you have any queries or concerns regarding the Refund Policy. Please do not hesitate to contact us via email at contact@trippywheels.com.